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Thanks — we’ve received your request
Your details have reached our team. We’ll take a look and get back to you.
When you’ll hear from us
We usually reply within 2 working days. Around major public holidays — the weeks leading up to them and just after — it can take a little longer, so thanks for your patience.
A quick reminder on what we can help with
We can only help with caravans in the Fantasy Caravan range. If your van turns out to be a different brand, we may not be able to assist — we’ll let you know if that’s the case.
Why we might come back with questions
Whether it’s a part, a warranty matter or a general query, the detail you give us makes all the difference. A single photo or a brief description often isn’t enough to be sure — the same-looking part or fault can differ between models, build years and suppliers.
If we can’t work it out from what you’ve sent, we’ll email you for a bit more: extra photos from different angles, a measurement or two, where it sits on the van, and your model and build details. It’s not a hold-up — it’s how we get you the right answer the first time.
What happens next
- We review your request, description and any photos.
- If we have what we need, we’ll come back to you with the next steps.
- If we need more detail, we’ll email you a short list of what would help.
Speed things up: have clear photos from a few angles, any numbers or codes printed on the part, and your model and year handy for when we reply.
Need to add something, or reach us sooner? Just reply to our email — or:
You can also email [email protected]. Fantasy Caravan — factory-owned outlets in VIC, NSW, QLD & WA. Your rights under the Australian Consumer Law always apply.